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East Surrey CCG supports no smoking day06/01/2015 10:59Top Level Parent FolderNoArticle Page
  
Health help now even easier to find through innovative NHS web app06/01/2015 11:00Top Level Parent FolderNoArticle Page
  
The twelve days of Christmas06/01/2015 15:59Top Level Parent FolderNoArticle Page
  
NHS East Surrey CCG is moving06/01/2015 16:00Top Level Parent FolderNoArticle Page
  
What to do if a child is injured or unwell06/01/2015 16:00Top Level Parent FolderYesArticle Page
  
Finances12/01/2015 11:00Top Level Parent FolderYesArticle Page
  
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The complaints process26/01/2015 14:00Top Level Parent FolderYesArticle Page
  
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Making a freedom of Information request05/02/2015 16:00Top Level Parent FolderYesArticle Page
  
testwebpart05/02/2015 17:00Top Level Parent FolderYesWeb Page
  
Our practices09/02/2015 13:00Top Level Parent FolderYesArticle Page
  
What to do when things aren't right09/02/2015 14:00Top Level Parent FolderYesArticle Page
  
Our ambitions 2014 - 201617/02/2015 12:00Top Level Parent FolderYesArticle Page
  
Act FAST if you experience stroke symptoms18/02/2015 10:00Top Level Parent FolderNoArticle Page
  
results18/02/2015 17:00Top Level Parent FolderYesArticle Page
  
Are you one of Surrey’s ‘hidden’ carers and juggling more than one caring role?17/03/2015 11:00Top Level Parent FolderNoArticle Page
  
Easter pharmacy opening times in East Surrey24/03/2015 09:00Top Level Parent FolderNoArticle Page
  
New Clinical Chair Appointed15/04/2015 17:00Top Level Parent FolderNoArticle Page
  
“Don’t ignore bowel cancer” warn local doctors16/04/2015 15:00Top Level Parent FolderNoArticle Page
  
Patient Participation Groups21/04/2015 11:00Top Level Parent FolderYesArticle Page
  
Patient Transport Services22/04/2015 10:00Top Level Parent FolderYesArticle Page
  
Events23/04/2015 12:00Top Level Parent FolderYesArticle Page
  
Rant 'n' Rave23/04/2015 13:00Top Level Parent FolderYesArticle Page
  
Crisis Care Workshop Programme28/04/2015 13:00Top Level Parent FolderYesArticle Page
  
Use A&E responsibly this May bank holiday28/04/2015 13:00Top Level Parent FolderNoArticle Page
  
Spring bank holiday pharmacy opening times in East Surrey20/05/2015 10:00Top Level Parent FolderNoArticle Page
  
Surrey Independent Living Fair 201527/05/2015 11:00Top Level Parent FolderYesArticle Page
  
Patient participation awareness week29/05/2015 10:00Top Level Parent FolderNoArticle Page
  
Living well with diabetes12/06/2015 16:00Top Level Parent FolderNoArticle Page
  
Patient transport services26/06/2015 16:00Top Level Parent FolderYesArticle Page
  
Psychological Therapy01/07/2015 15:00Top Level Parent FolderYesArticle Page
  
Think before going to A&E this summer06/07/2015 12:00Top Level Parent FolderNoArticle Page
  
One in three women who get breast cancer are over 70 – don’t assume you’re past it09/07/2015 11:00Top Level Parent FolderNoArticle Page
  
Keep the kids active this summer with the 10 Minute Shake Up16/07/2015 13:00Top Level Parent FolderYesArticle Page
  
Keep the kids active this summer with the 10 Minute Shake Up16/07/2015 13:00Top Level Parent FolderYesArticle Page
  
Keep the kids active this summer with the 10 Minute Shake Up16/07/2015 13:00Top Level Parent FolderNoArticle Page
  
Prevent hepatitis: It’s up to you28/07/2015 11:00Top Level Parent FolderNoArticle Page
  
Think before going to A&E this summer29/07/2015 11:00Top Level Parent FolderNoArticle Page
  
Local doctors support breastfeeding week30/07/2015 09:00Top Level Parent FolderNoArticle Page
  
New scheme gives East Surrey residents with mental health concerns freedom to book own NHS treatments19/08/2015 10:00Top Level Parent FolderNoArticle Page
  
August bank holiday pharmacy opening times in East Surrey24/08/2015 11:00Top Level Parent FolderNoArticle Page
  
NHS East Surrey Clinical Commissioning Group Annual General Meeting26/08/2015 14:00Top Level Parent FolderNoArticle Page
  
Reaching out to those at risk of suicide01/09/2015 11:00Top Level Parent FolderNoArticle Page
  
Sign up now to give up smoking next month03/09/2015 12:00Top Level Parent FolderNoArticle Page
  
Residents from across Surrey asked to give their views on stroke services10/09/2015 15:00Top Level Parent FolderNoArticle Page
  
East Surrey CCG AGM24/09/2015 13:00Top Level Parent FolderNoArticle Page
  
Know the symptoms of breast cancer28/09/2015 13:00Top Level Parent FolderNoArticle Page
  
Get a flu jab and stay well this winter12/10/2015 16:00Top Level Parent FolderNoArticle Page
  
Join the Movember movement29/10/2015 11:00Top Level Parent FolderNoArticle Page
  
Keep you and your family well this winter30/10/2015 12:00Top Level Parent FolderNoArticle Page
  
Community health services for the future – we want to hear your views11/11/2015 13:00Top Level Parent FolderNoArticle Page
  
HSJ recognises outstanding commitment to carers25/11/2015 12:00Top Level Parent FolderNoArticle Page
  
Find a service26/11/2015 16:00Top Level Parent FolderYesArticle Page
  
East Surrey CCG placed under legal directions04/12/2015 11:00Top Level Parent FolderNoPage
  
​East Surrey CCG placed under legal directions​04/12/2015 11:00Top Level Parent FolderYesWeb Page
  
Christmas Pharmacy Opening Times14/12/2015 10:00Top Level Parent FolderNoArticle Page
  
12 days of Christmas21/12/2015 11:00Top Level Parent FolderNoPage
  
An update from NHS East Surrey Clinical Commissioning Group23/12/2015 14:00Top Level Parent FolderNoArticle Page
  
Carers07/01/2016 15:00Top Level Parent FolderYesArticle Page
  
Planned industrial action by junior doctors, Tuesday 12th January12/01/2016 10:00Top Level Parent FolderNoPage
  
BID BOOZE GOODBYE, KEEP JANUARY DRY12/01/2016 11:00Top Level Parent FolderNoArticle Page
  
Get support to go smoke-free in 201612/01/2016 11:00Top Level Parent FolderNoArticle Page
  
Get sugar smart with free app12/01/2016 11:00Top Level Parent FolderNoArticle Page
  
Local GPs get to the heart of the matter for National Heart Month01/02/2016 13:00Top Level Parent FolderNoArticle Page
  
Surrey Child and Adolescent Mental Health Whole System Transformation Plan02/02/2016 10:00Top Level Parent FolderYesArticle Page
  
Mental Health and Learning Disability - Useful numbers02/02/2016 10:00Top Level Parent FolderYesArticle Page
  
Planned industrial action by junior doctors, Wednesday 10th February09/02/2016 15:00Top Level Parent FolderNoArticle Page
  
Advice for patients in East Surrey24/02/2016 10:00Top Level Parent FolderNoArticle Page
  
Blood in pee could be a sign of bladder or kidney cancer04/03/2016 10:00Top Level Parent FolderNoArticle Page
  
Planned industrial action by junior doctors, Wednesday 9th to Friday 11th March08/03/2016 11:00Top Level Parent FolderNoArticle Page
  
One You campaign encourages East Surrey residents to take action10/03/2016 14:00Top Level Parent FolderNoArticle Page
  
GPs encourage local people to get to know their bowels07/04/2016 17:00Top Level Parent FolderNoArticle Page
  
Rant 'n' Rave 23 May 201620/04/2016 12:00Top Level Parent FolderYesArticle Page
  
Planned industrial action by junior doctors, 8am to 5pm on Tuesday and Wednesday 26 and 27 April25/04/2016 15:00Top Level Parent FolderNoArticle Page
  
A Safe Haven in East Surrey28/04/2016 12:00Top Level Parent FolderNoArticle Page
  
Redhill Safe Haven28/04/2016 13:00Top Level Parent FolderYesArticle Page
  
Guide to NHS services this May bank holiday29/04/2016 13:00Top Level Parent FolderNoArticle Page
  
​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​How we use your information​​​05/05/2016 12:55Top Level Parent FolderYesArticle Page
  
​​​​Information that is anonymous05/05/2016 13:00Top Level Parent FolderYesArticle Page
  
Information that is identifiable to us05/05/2016 14:00Top Level Parent FolderYesArticle Page
  
Men's Health Week. How do you beat stress?06/06/2016 13:00Top Level Parent FolderNoArticle Page
  
Beating Winter Pressures in Care Homes10/06/2016 10:00Top Level Parent FolderYesArticle Page
  
Eye health14/06/2016 14:00Top Level Parent FolderYesArticle Page
  
New mental health services for children and young people15/06/2016 11:00Top Level Parent FolderNoArticle Page
  
Change4Life 10 Minute Shake Up07/07/2016 15:00Top Level Parent FolderNoArticle Page
  
Summer health advice – get prepared14/07/2016 11:00Top Level Parent FolderNoArticle Page
  
Message from Dr Elango Vijaykumar, chair of NHS East Surrey CCG21/07/2016 10:00Top Level Parent FolderNoArticle Page
  
From our Accountable Officer Elaine Jackson21/07/2016 11:00Top Level Parent FolderNoArticle Page
  
Continuing Healthcare Advisory Group being launched in Surrey23/08/2016 16:00Top Level Parent FolderYesArticle Page
  
Surrey Joint Dementia Strategy23/08/2016 17:00Top Level Parent FolderYesArticle Page
  
Get prepared for August bank holiday26/08/2016 16:00Top Level Parent FolderNoArticle Page
  
Macmillan Mobile Information and Support Service visiting Redhill22/09/2016 11:00Top Level Parent FolderNoArticle Page
  
Another year is another chance for East Surrey smokers to kick the habit!30/09/2016 17:00Top Level Parent FolderYesArticle Page
  
GP's in East Surrey are supporting World Arthritis Day05/10/2016 16:00Top Level Parent FolderYesArticle Page
  
Thinkuknow - the education programme from the National Crime Agency’s CEOP Command13/10/2016 10:00Top Level Parent FolderYesArticle Page
  
Support men’s health this Movember02/11/2016 13:00Top Level Parent FolderYesArticle Page
  
Ask Your Pharmacist Week 201608/11/2016 15:00Top Level Parent FolderYesArticle Page
  
Sussex and East Surrey Sustainability and Transformation Plan25/11/2016 15:00Top Level Parent FolderYesArticle Page
  
Appointment of new External Auditors29/11/2016 15:00Top Level Parent FolderYesArticle Page
  
Get ready for Christmas and New Year!07/12/2016 17:00Top Level Parent FolderYesArticle Page
  
Think before going to A&E this winter13/12/2016 16:00Top Level Parent FolderYesArticle Page
  
Christmas Survival Guide22/12/2016 16:00Top Level Parent FolderYesArticle Page
  
Local NHS services Christmas and New Year opening hours23/12/2016 16:00Top Level Parent FolderYesArticle Page
  
Need a New Year’s Resolution? Dry January!01/01/2017 15:00Top Level Parent FolderYesArticle Page
  
Advice for patients in East Surrey10/01/2017 16:00Top Level Parent FolderYesArticle Page
  
It’s icy! Get the right urgent care for slips, trips and falls17/01/2017 16:00Top Level Parent FolderYesArticle Page
  
Over half a million people get free flu vaccine but thousands still at risk in Surrey and Sussex20/01/2017 12:00Top Level Parent FolderYesArticle Page
  
Don’t let inherited heart disease break your heart20/01/2017 15:00Top Level Parent FolderYesArticle Page
  
Young Carers Awareness Day recognises the 14,000 young carers in Surrey24/01/2017 18:00Top Level Parent FolderYesArticle Page
  
Surrey and Sussex GP patients benefiting from the online revolution26/01/2017 17:00Top Level Parent FolderYesArticle Page
  
Have your say! Domestic abuse24/03/2017 09:00Top Level Parent FolderYesArticle Page
  
Keeping your child safe24/03/2017 10:00Top Level Parent FolderYesArticle Page
  
May Day bank holiday pharmacy opening times28/04/2017 13:00Top Level Parent FolderYesArticle Page
  
Care for someone with a learning disability?03/05/2017 15:00Top Level Parent FolderYesArticle Page
  
Care for someone with a learning disability?03/05/2017 16:00Top Level Parent FolderYesArticle Page
  
Be Clear on Cancer Respiratory Symptoms Campaign17/05/2017 15:00Top Level Parent FolderYesArticle Page
  
Living well with NHS East Surrey Clinical Commissioning Group09/06/2017 10:00Top Level Parent FolderYesArticle Page
  
One You Smokefree Homes Quiz – please help promote14/06/2017 16:00Top Level Parent FolderYesArticle Page
  
Horley Carnival Saturday 17 June 201716/06/2017 11:00Top Level Parent FolderYesArticle Page

How we use your information

Your information, what you need to know

We are responsible for buying health services to serve you and others in East Surrey. This is known as commissioning. It includes services such as hospitals, community and mental health services as well as non-standard services such as those offered by charities.

All GP practices in East Surrey are members of our Clinical Commissioning Group (CCG). Our role is to make sure that appropriate care is in place for you and others, both today and in the coming years.

How we use personal information can also be found in our registration with the Information Commissioners Office under the reference number Z3622215.

For full details on how we process your information please refer to our Fair Processing Notice​.

How we keep your information confidential and safe

Everyone working for the NHS is subject to the Common Law Duty of Confidentiality. This means that any information that you provide in confidence cannot normally be disclosed without your consent. However there are circumstances which may override this duty of confidence, for example where a disclosure is ordered by the courts.

The NHS Confidentiality Code of Practice requires all our staff to protect your information, tell you how it will be used, and allow you to decide if, and how, it can be shared.

We are also required to comply with other legislation relating to the use of personal information such as the Data Protection Act 1998.

We work closely with NHS South East Commissioning Support Unit (South East CSU) to help ensure that your information is kept confidential and safe. You can read more about this in the following sections.

Decommissioning of services

Where we hold legal responsibility for information about you we will retain this responsibility until it is formally dissolved or the responsibility is appropriately transferred, even if we do not directly hold the information.

Please be aware that we are not responsible for hospital records or information held by your GP e.g. your GP record.

Employee information

We collect information about individuals who work for us for the following purposes:

  • the administration of prospective, current and past employees including self-employed, contract personnel, temporary staff or voluntary workers
  • the recruitment and selection process
  • administration of non-CCG staff contracted to provide services on our behalf
  • planning and management of our workload or business activity
  • occupational health service
  • administration of agents or other intermediaries
  • pensions administration
  • payment administration
  • disciplinary matters, staff disputes, employment tribunals
  • staff training and development
  • ensuring staff are appropriately supported in their roles
  • vetting checks
  • assessing our performance against equality objectives as set out by the Equality Act 2010

Any patient or member of staff can apply for a copy of the records we hold about them by following the same process below.

CCG oversight

We have assigned a Caldicott Guardian and Senior Information Risk Owner who have oversight of the handling of information within our CCG as well as support organisations that we may buy services from. The Caldicott Guardian has the role of overseeing and making decisions on information sharing. The Senior Information Risk Owner is accountable for information risk. Both roles are supported by the Information Governance Steering Group (IGSG) which meets regularly to discuss issues related to information governance. The group is formed of senior representatives from each team within our CCG and is chaired by the Senior Information Risk Owner.

South East CSU provides administrative support for a number of CCG functions for several local CCGs. You can visit their website for further information here: http://www.southeastcsu.nhs.uk/

National initiatives

If you would like to find out about national initiatives that may affect you, please visit:

Accessing your information

Under the Data Protection Act 1998, you have the right to see or be given a copy of personal data held about you. To gain access to your information you will need to make a Subject Access Request. Please be aware that we can only provide information held by us at the CCG and not information held by any other NHS organisation e.g. your GP.
We may charge a fee for the administration of the request, as prescribed within the Data Protection Act 1998 and in line with ICO guidelines:

  • If the information is only held electronically we may charge up to £10
  • If the information is only held wholly or partly in paper format we may charge up to £50

If you wish to make a Subject Access Request or have any other concerns or questions please contact the Information Governance Team at:

NHS East Surrey CCG
Tandridge District Council Offices
8 Station Road
Oxted
RH8 0BT​
Tel 01883 772800
Email: secsu.informationgovernance@nhs.net 

Please note that in order to respond to a Subject Access Request we will need to share information about you with South East CSU.

If you are not happy with our response to your subject access request please refer to our complaints process. If you have exhausted this process, wish to take your complaint to an independent body, and your complaint relates to Subject Access Requests or the handling of your personal information, you can contact the Information Commissioner's Office in writing at the following address:

Wycliffe House 
Water Lane 
WILMSLOW 
Cheshire 
SK9 5AF

You can also telephone their helpline on 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

They are also contactable via email: casework@ico.org.uk 

Complaints

If you have a comment, compliment or complaint about health services in East Surrey then please contact the complaints team.

If you would like this document in large print, on tape or in another language please contact us:

NHS East Surrey CCG
Tandridge District Council Offices
8 Station Road
Oxted
RH8 0BT​
Tel 01883 772800​
Mobile 07827253111
E-mail: carol.rowley@eastsurreyccg.nhs.uk