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East Surrey CCG supports no smoking day06/01/2015 10:59Top Level Parent FolderNoArticle Page
  
Health help now even easier to find through innovative NHS web app06/01/2015 11:00Top Level Parent FolderNoArticle Page
  
The twelve days of Christmas06/01/2015 15:59Top Level Parent FolderNoArticle Page
  
NHS East Surrey CCG is moving06/01/2015 16:00Top Level Parent FolderNoArticle Page
  
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results18/02/2015 17:00Top Level Parent FolderYesArticle Page
  
Are you one of Surrey’s ‘hidden’ carers and juggling more than one caring role?17/03/2015 11:00Top Level Parent FolderNoArticle Page
  
Easter pharmacy opening times in East Surrey24/03/2015 09:00Top Level Parent FolderNoArticle Page
  
New Clinical Chair Appointed15/04/2015 17:00Top Level Parent FolderNoArticle Page
  
“Don’t ignore bowel cancer” warn local doctors16/04/2015 15:00Top Level Parent FolderNoArticle Page
  
Patient Participation Groups21/04/2015 11:00Top Level Parent FolderYesArticle Page
  
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Crisis Care Workshop Programme28/04/2015 13:00Top Level Parent FolderYesArticle Page
  
Use A&E responsibly this May bank holiday28/04/2015 13:00Top Level Parent FolderNoArticle Page
  
Spring bank holiday pharmacy opening times in East Surrey20/05/2015 10:00Top Level Parent FolderNoArticle Page
  
Surrey Independent Living Fair 201527/05/2015 11:00Top Level Parent FolderYesArticle Page
  
Patient participation awareness week29/05/2015 10:00Top Level Parent FolderNoArticle Page
  
Living well with diabetes12/06/2015 16:00Top Level Parent FolderNoArticle Page
  
Patient transport services26/06/2015 16:00Top Level Parent FolderYesArticle Page
  
Psychological Therapy01/07/2015 15:00Top Level Parent FolderYesArticle Page
  
Think before going to A&E this summer06/07/2015 12:00Top Level Parent FolderNoArticle Page
  
One in three women who get breast cancer are over 70 – don’t assume you’re past it09/07/2015 11:00Top Level Parent FolderNoArticle Page
  
Keep the kids active this summer with the 10 Minute Shake Up16/07/2015 13:00Top Level Parent FolderYesArticle Page
  
Keep the kids active this summer with the 10 Minute Shake Up16/07/2015 13:00Top Level Parent FolderYesArticle Page
  
Keep the kids active this summer with the 10 Minute Shake Up16/07/2015 13:00Top Level Parent FolderNoArticle Page
  
Prevent hepatitis: It’s up to you28/07/2015 11:00Top Level Parent FolderNoArticle Page
  
Think before going to A&E this summer29/07/2015 11:00Top Level Parent FolderNoArticle Page
  
Local doctors support breastfeeding week30/07/2015 09:00Top Level Parent FolderNoArticle Page
  
New scheme gives East Surrey residents with mental health concerns freedom to book own NHS treatments19/08/2015 10:00Top Level Parent FolderNoArticle Page
  
August bank holiday pharmacy opening times in East Surrey24/08/2015 11:00Top Level Parent FolderNoArticle Page
  
NHS East Surrey Clinical Commissioning Group Annual General Meeting26/08/2015 14:00Top Level Parent FolderNoArticle Page
  
Reaching out to those at risk of suicide01/09/2015 11:00Top Level Parent FolderNoArticle Page
  
Sign up now to give up smoking next month03/09/2015 12:00Top Level Parent FolderNoArticle Page
  
Residents from across Surrey asked to give their views on stroke services10/09/2015 15:00Top Level Parent FolderNoArticle Page
  
East Surrey CCG AGM24/09/2015 13:00Top Level Parent FolderNoArticle Page
  
Know the symptoms of breast cancer28/09/2015 13:00Top Level Parent FolderNoArticle Page
  
Get a flu jab and stay well this winter12/10/2015 16:00Top Level Parent FolderNoArticle Page
  
Join the Movember movement29/10/2015 11:00Top Level Parent FolderNoArticle Page
  
Keep you and your family well this winter30/10/2015 12:00Top Level Parent FolderNoArticle Page
  
Community health services for the future – we want to hear your views11/11/2015 13:00Top Level Parent FolderNoArticle Page
  
HSJ recognises outstanding commitment to carers25/11/2015 12:00Top Level Parent FolderNoArticle Page
  
Find a service26/11/2015 16:00Top Level Parent FolderYesArticle Page
  
East Surrey CCG placed under legal directions04/12/2015 11:00Top Level Parent FolderNoPage
  
​East Surrey CCG placed under legal directions​04/12/2015 11:00Top Level Parent FolderYesWeb Page
  
Christmas Pharmacy Opening Times14/12/2015 10:00Top Level Parent FolderNoArticle Page
  
12 days of Christmas21/12/2015 11:00Top Level Parent FolderNoPage
  
An update from NHS East Surrey Clinical Commissioning Group23/12/2015 14:00Top Level Parent FolderNoArticle Page
  
Carers07/01/2016 15:00Top Level Parent FolderYesArticle Page
  
Planned industrial action by junior doctors, Tuesday 12th January12/01/2016 10:00Top Level Parent FolderNoPage
  
BID BOOZE GOODBYE, KEEP JANUARY DRY12/01/2016 11:00Top Level Parent FolderNoArticle Page
  
Get support to go smoke-free in 201612/01/2016 11:00Top Level Parent FolderNoArticle Page
  
Get sugar smart with free app12/01/2016 11:00Top Level Parent FolderNoArticle Page
  
Local GPs get to the heart of the matter for National Heart Month01/02/2016 13:00Top Level Parent FolderNoArticle Page
  
Surrey Child and Adolescent Mental Health Whole System Transformation Plan02/02/2016 10:00Top Level Parent FolderYesArticle Page
  
Mental Health and Learning Disability - Useful numbers02/02/2016 10:00Top Level Parent FolderYesArticle Page
  
Planned industrial action by junior doctors, Wednesday 10th February09/02/2016 15:00Top Level Parent FolderNoArticle Page
  
Advice for patients in East Surrey24/02/2016 10:00Top Level Parent FolderNoArticle Page
  
Blood in pee could be a sign of bladder or kidney cancer04/03/2016 10:00Top Level Parent FolderNoArticle Page
  
Planned industrial action by junior doctors, Wednesday 9th to Friday 11th March08/03/2016 11:00Top Level Parent FolderNoArticle Page
  
One You campaign encourages East Surrey residents to take action10/03/2016 14:00Top Level Parent FolderNoArticle Page
  
GPs encourage local people to get to know their bowels07/04/2016 17:00Top Level Parent FolderNoArticle Page
  
Rant 'n' Rave 23 May 201620/04/2016 12:00Top Level Parent FolderYesArticle Page
  
Planned industrial action by junior doctors, 8am to 5pm on Tuesday and Wednesday 26 and 27 April25/04/2016 15:00Top Level Parent FolderNoArticle Page
  
A Safe Haven in East Surrey28/04/2016 12:00Top Level Parent FolderNoArticle Page
  
Redhill Safe Haven28/04/2016 13:00Top Level Parent FolderYesArticle Page
  
Guide to NHS services this May bank holiday29/04/2016 13:00Top Level Parent FolderNoArticle Page
  
​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​How we use your information​​​05/05/2016 12:55Top Level Parent FolderYesArticle Page
  
​​​​Information that is anonymous05/05/2016 13:00Top Level Parent FolderYesArticle Page
  
Information that is identifiable to us05/05/2016 14:00Top Level Parent FolderYesArticle Page
  
Men's Health Week. How do you beat stress?06/06/2016 13:00Top Level Parent FolderNoArticle Page
  
Beating Winter Pressures in Care Homes10/06/2016 10:00Top Level Parent FolderYesArticle Page
  
Eye health14/06/2016 14:00Top Level Parent FolderYesArticle Page
  
New mental health services for children and young people15/06/2016 11:00Top Level Parent FolderNoArticle Page
  
Change4Life 10 Minute Shake Up07/07/2016 15:00Top Level Parent FolderNoArticle Page
  
Summer health advice – get prepared14/07/2016 11:00Top Level Parent FolderNoArticle Page
  
Message from Dr Elango Vijaykumar, chair of NHS East Surrey CCG21/07/2016 10:00Top Level Parent FolderNoArticle Page
  
From our Accountable Officer Elaine Jackson21/07/2016 11:00Top Level Parent FolderNoArticle Page
  
Continuing Healthcare Advisory Group being launched in Surrey23/08/2016 16:00Top Level Parent FolderYesArticle Page
  
Surrey Joint Dementia Strategy23/08/2016 17:00Top Level Parent FolderYesArticle Page
  
Get prepared for August bank holiday26/08/2016 16:00Top Level Parent FolderNoArticle Page
  
Macmillan Mobile Information and Support Service visiting Redhill22/09/2016 11:00Top Level Parent FolderNoArticle Page
  
Another year is another chance for East Surrey smokers to kick the habit!30/09/2016 17:00Top Level Parent FolderYesArticle Page
  
GP's in East Surrey are supporting World Arthritis Day05/10/2016 16:00Top Level Parent FolderYesArticle Page
  
Thinkuknow - the education programme from the National Crime Agency’s CEOP Command13/10/2016 10:00Top Level Parent FolderYesArticle Page
  
Support men’s health this Movember02/11/2016 13:00Top Level Parent FolderYesArticle Page
  
Ask Your Pharmacist Week 201608/11/2016 15:00Top Level Parent FolderYesArticle Page
  
Sussex and East Surrey Sustainability and Transformation Plan25/11/2016 15:00Top Level Parent FolderYesArticle Page
  
Appointment of new External Auditors29/11/2016 15:00Top Level Parent FolderYesArticle Page
  
Get ready for Christmas and New Year!07/12/2016 17:00Top Level Parent FolderYesArticle Page
  
Think before going to A&E this winter13/12/2016 16:00Top Level Parent FolderYesArticle Page
  
Christmas Survival Guide22/12/2016 16:00Top Level Parent FolderYesArticle Page
  
Local NHS services Christmas and New Year opening hours23/12/2016 16:00Top Level Parent FolderYesArticle Page
  
Need a New Year’s Resolution? Dry January!01/01/2017 15:00Top Level Parent FolderYesArticle Page
  
Advice for patients in East Surrey10/01/2017 16:00Top Level Parent FolderYesArticle Page
  
It’s icy! Get the right urgent care for slips, trips and falls17/01/2017 16:00Top Level Parent FolderYesArticle Page
  
Over half a million people get free flu vaccine but thousands still at risk in Surrey and Sussex20/01/2017 12:00Top Level Parent FolderYesArticle Page
  
Don’t let inherited heart disease break your heart20/01/2017 15:00Top Level Parent FolderYesArticle Page
  
Young Carers Awareness Day recognises the 14,000 young carers in Surrey24/01/2017 18:00Top Level Parent FolderYesArticle Page
  
Surrey and Sussex GP patients benefiting from the online revolution26/01/2017 17:00Top Level Parent FolderYesArticle Page
  
Have your say! Domestic abuse24/03/2017 09:00Top Level Parent FolderYesArticle Page
  
Keeping your child safe24/03/2017 10:00Top Level Parent FolderYesArticle Page
  
May Day bank holiday pharmacy opening times28/04/2017 13:00Top Level Parent FolderYesArticle Page
  
Care for someone with a learning disability?03/05/2017 15:00Top Level Parent FolderYesArticle Page
  
Care for someone with a learning disability?03/05/2017 16:00Top Level Parent FolderYesArticle Page
  
Be Clear on Cancer Respiratory Symptoms Campaign17/05/2017 15:00Top Level Parent FolderYesArticle Page
  
Living well with NHS East Surrey Clinical Commissioning Group09/06/2017 10:00Top Level Parent FolderYesArticle Page
  
One You Smokefree Homes Quiz – please help promote14/06/2017 16:00Top Level Parent FolderYesArticle Page
  
Horley Carnival Saturday 17 June 201716/06/2017 11:00Top Level Parent FolderYesArticle Page
  
GP Out-of-Hours service05/07/2017 16:00Top Level Parent FolderYesArticle Page
  
Rant n Rave 15 July 201725/07/2017 09:00Top Level Parent FolderYesArticle Page

​​​​Your health in East Surrey​

 

A guide to how information about you is used in the NHS

What information do you have about me on your computers and in writing?

  • your name, address, date of birth
  • why you need care and treatment
  • when and where you have been seen
  • what happened when you were seen

Why do you have information about me?

  • to give you good care and treatment
  • to check you and other people get good care and treatment
  • to check our staff are working well
  • to plan new services

Do I have to give you my information?

  • we must have information to give you care and treatment
  • information helps us to teach doctors and nurses and to make new treatments
  • you can say no to us using your information for this

Do you share my information with other people?

Sometimes we talk to people such as other doctors or social services to make sure you receive all the care you need. We will always try to talk to you before we talk to them.

Information may be shared in the event of an emergency situation or for emergency response or recovery purposes.

Who can see my information?

The people who care for you need to know about you. Where we can we don't use your name or address. We only let people who really need to see your information have it.

Can I see my health record?

Yes, you can. Just ask us and we will tell you what to do.

Will I see all my information?

Usually yes, but very rarely there maybe medical or legal reasons why we cannot share everything with you.

My records

If you would like to know more about how we use your information you can:

  • speak to the person in charge of your care or,
  • write to the 'Caldicott Guardian' or the Head of Information Governance who are senior members of staff responsible for confidentiality of patient information at:

East Surrey Clinical Commissioning Group
Tandridge District Council Offices
8 Station Road
Oxted
RH8 0BT

If you wish to see or have a copy of your records you must write to the 'Records Manager' where you are being, or have been treated. You may be charged an administration fee. You should be aware that in exceptional circumstances some information may be withheld to protect you from undue harm, or where a third party is involved.

How we use your information to help you

The health professionals caring for you keep records about your health and the care you receive. This information is stored on both paper and computer systems. Your records include basic details such as your address, ethnic group and next of kin. They also contain facts about your health, including appointments and test results. They may also contain information based on the professional opinion of the staff caring for you.

Your records are used to make sure:

  • the staff caring for you have accurate, up to date information to help them decide the best possible care and treatment for you
  • make sure that treatments and services meet the needs of local communities
  • that full information is available should you need another form of care, for example if you are referred to a specialist service
  • that there is a good basis for looking back and checking on the type and quality of care you received
  • that your concerns can be properly looked into if you have a complaint
  • we have an accurate record if we have to review your care.

Your information helps us to plan health services for the future both locally and nationally. It also allows us to monitor the way public money is spent.

If you do not want certain information recorded or used, please talk to the person in charge of your care who can explain what can be done. If you feel that you are unable to do this, or you are not happy with the outcome, you should write to the Chief Executive of the trust or the manager of your GP/doctor's practice.

Keeping your information confidential

Everyone working for the NHS has a legal duty to keep the highest level of confidentiality.

Generally your records will only be seen by those involved in providing or administering your care. A few administrative processes require information that may identify you, however most processes will use anonymous information.

To make sure you receive all the care and treatment you need we might share relevant information about you with other organisations. This may include:

  • your general practice and pharmacies
  • hospitals
  • local authority departments, including social services, education and housing
  • NHS walk-in centres
  • NHS Direct & Care Direct
  • out of hours doctors services
  • community services such as nurses, midwives and therapists
  • voluntary organisations
  • private hospitals, care homes, hospices

We will talk to you before information is shared to ensure we act with your consent. If you are unable to consent for any reason, we will only share information where it is clearly in your best interests to do so.

With your consent, information can be shared with relatives, partners or friends who act as a carer for you.

When information is shared, it is passed securely and kept confidential by the people who receive it. It will only be used for the purpose for which it has been shared.

We plan services with other organisations outside the NHS. Information shared and used for this does not identify anyone.

Education and Research

Your health record can also help us in:

  • training and educating staff
  • research approved by the Local Research Ethics Committee.

Wherever we can we will remove anything that identifies you. If we cannot, your information will only be used for these purposes when you have given your consent. You will not be identified in any publication without your consent. If you do not wish to have information used in this way, please talk to the person in charge of your care.

Sharing your information without consent

We will normally ask for your consent but there are times when we may need to share your information without your consent, for example:

  • where there is a risk of harm or abuse to you or other people
  • where a serious crime, such as an assault, is being investigated or where it could be prevented
  • to control infectious diseases such as meningitis, tuberculosis (tb) or measles
  • notification of a birth
  • where the courts have made a formal order in relation to a court case
  • where there is a legal requirement, for example if you had committed a road traffic offence

We will try to inform you if we have to share your information without your consent.

Information for managing and planning

The NHS register for England and Wales contains basic personal details of all patients registered with a General Practitioner (GP) in order to manage the administration of practice lists.

So that the NHS can manage and plan services, some information about you is sent to the organisation responsible for your care, and to the Department of Health.

As far as possible this information will not identify you. The information is used for a variety of purposes such as to pay organisations for the care they provide, investigate complaints or untoward incidents and to look after the health of the general public.

Further use of centrally held information is strictly controlled by the Department of Health and advisory bodies such as the Patient Information Advisory Group.

Information held centrally is not used to make any decisions about the treatment or care that you receive from your hospital or GP.

To find out more see our Sharing your information leaflet.

If you would like this document in large print, on tape or in another language please contact us :

Tandridge District Council Offices
8 Station Road
Oxted
RH8 0BT

Tel 01883 772800

Mobile 07827253111

e-mail – carol.rowley@eastsurreyccg.nhs.uk